Quality Warranty and Repairs
Dear Valued Customer,
We want to assure you that our manufactures are committed to excellence.
They use only the finest components and adhere to stringent quality control procedures.
This ensures that every piece of jewelry you purchase from us is delivered to you in perfect condition.
However, like all things, jewelry can experience wear and tear over time, and there may come a time when your piece needs repairs.
At Lotando, we believe in transparency, sustainability and supporting local businesses.
Unlike our competitors offering "lifetime warranties" but who then, include 400 dollars or more in their sales price to cover future potential warranty costs, we choose a different approach.
Because we are not in the insurance business but deeply rooted in a transparent approach and because we stand by you at every point of your experience with us, we invite you to contact us if your jewelry needs repair so that we can help you to be wise and save your hard earned money.
One of our experts will advise you on the real cost of the repair, allowing you to make an informed decision and you will only pay fair prices for repairs when needed: for instance, the real cost of a simple prong tightening is only around 40 dollars or euros on average, rhodium plating is about 70, and resizing is around 100.
Very far from the 400 dollars or more you pay upfront for a supposed "lifetime warranty".
Moreover, we encourage repairs to be done by local jewelers.
This ensures quick and efficient service and also supports local businesses, contributing to the local economy.
We believe this approach is a win-win for everyone involved.
You get high-quality jewelry at an unbeatable price, save on unnecessary costs and contribute to a sustainable and vibrant local economy.
Please feel free to reach out to us if you have any questions or need advice on jewelry repairs directly on our Contact Page.
We’re here to help!
We want to assure you that our manufactures are committed to excellence.
They use only the finest components and adhere to stringent quality control procedures.
This ensures that every piece of jewelry you purchase from us is delivered to you in perfect condition.
However, like all things, jewelry can experience wear and tear over time, and there may come a time when your piece needs repairs.
At Lotando, we believe in transparency, sustainability and supporting local businesses.
Unlike our competitors offering "lifetime warranties" but who then, include 400 dollars or more in their sales price to cover future potential warranty costs, we choose a different approach.
Because we are not in the insurance business but deeply rooted in a transparent approach and because we stand by you at every point of your experience with us, we invite you to contact us if your jewelry needs repair so that we can help you to be wise and save your hard earned money.
One of our experts will advise you on the real cost of the repair, allowing you to make an informed decision and you will only pay fair prices for repairs when needed: for instance, the real cost of a simple prong tightening is only around 40 dollars or euros on average, rhodium plating is about 70, and resizing is around 100.
Very far from the 400 dollars or more you pay upfront for a supposed "lifetime warranty".
Moreover, we encourage repairs to be done by local jewelers.
This ensures quick and efficient service and also supports local businesses, contributing to the local economy.
We believe this approach is a win-win for everyone involved.
You get high-quality jewelry at an unbeatable price, save on unnecessary costs and contribute to a sustainable and vibrant local economy.
Please feel free to reach out to us if you have any questions or need advice on jewelry repairs directly on our Contact Page.
We’re here to help!