About Lotando
Where is Lotando's corporate office located?
We are located in beautiful Barcelona, Spain.
That's where we run the operation from but the manufactures are located all around the world.
Why is Lotando synonymous with expertise in diamonds?
Our founder, Guillaume ERRERA, has been an internationally recognized expert for over 25 years, disrupting the global industry on several occasions.
What really sets him apart: at just 22, while creating the world's largest diamond distribution market with iconic brands, he invented a new diamond cut.
That diamond cut is one of the most brilliant that ever existed.
How can Lotando offer such unbeatable prices?
We have eliminated all middle-men and streamlined our logistics to offer you the best lab-diamond fine jewelry at an unbeatable price, or should we say, at the real price.
We can say with confidence that when you shop with Lotando, thanks to our unique market expertise, you save 40 to 80 % on your diamond jewelry.
For instance, we are proud to offer a selection of 1.50 carat diamond solitaire rings cheaper than the latest iPhone.
Product
What is the diamond quality used by Lotando?
For all of our jewelry and high jewelry collections we use the following quality criteria:
Diamond Origin: Lab diamond.
White Diamond Colors: D, E, F, G.
Diamond Clarities: IF, VVS, VS.
Diamond Cut, Polish and Symmetry: Triple Excellent.
These are the highest diamond quality criteria possible and the only ones we accept to be set on our jewelry.
What is the gold quality used by Lotando?
We use both 14 KT and 18 KT gold for our jewelry collections.
Most of the jewels are available in White Gold, Yellow Gold and Rose Gold.
Your preferred choice of gold color does not, of course, impact the price.
Do you offer extended warranties?
We have a much better and cheaper approach than "warranty" for our jewelry collections.
We stand by you at any step of your experience with us so please visit our Quality Warranty and Repairs page to learn more.
We know you're going to like it !
Shipping
What are your delivery times?
Except for very rare instances, your jewelry will always be made to order.
That means approximately 15-21 days for the manufacturing (quality takes time) and another 4-8 days for shipping.
If you need an urgent delivery for a special occasion, please reach out to our customer service and we'll be happy to try and find a solution to make sure you get your jewelry on time.
How much will shipping cost?
Delivery is always free when you shop with Lotando and, of course, all taxes and customs duties are included.
You never have to pay anything more to anybody to receive your jewelry.
Can you provide worldwide shipping?
As a matter of fact we ship to more than 100 countries around the world.
If you want to make sure we are able to deliver your jewelry before placing an order, please contact our customer service. We will be happy to check it for you.
Can I track my delivery?
We use DHL Worldwide Express for our logistics and of course, we will send you a delivery tracking number as soon as your order is in the hands of DHL.
Return and Refund
Do you accept returns?
Of course !
You have 30 days after delivery to return your order.
Please visit our Return and Refund Policy page for more details.
How do I return my product?
Please contact us to inform us of your decision to return your order and once approved, we will send you a return shipping label using the same method as the original delivery.
Please read carefully our Return and Refund Policy as some returns may incur costs.
When will I be reimbursed for my returned order?
We will reimburse you no later than 14 days after receiving your returned order, using the same payment method and currency as you did for your purchase.
Please read carefully our Return and Refund Policy as some returns may incur costs.